This was our second time using tot store. The service is Excellent. We were travelling with two kids and a baby. The team was waiting for us at arrivals where they brought us to the car. All car seats were already installed. It made for a stress free experience. I would definitely highly recommend tot store.read more
Excellent service from Tots Store. We have used the car rental and child seat hire a number of times now. It is always first rate, so straightforward and ideal when travelling with children. Thank you!
Horrendous. The experience completely ruined my first holiday with my son. We rented a car seat via this company but not a car as we have preferential rates with another car hire company. Order and pick up of the seat was all relatively straightforward and pleasant but when we returned the seat Richard accused us of having lost a strap from the seat. We hadn’t been using the harness of the seat as my son uses stage 3 configuration so hadn’t checked harness straps. Richard kept insisting we had lost the strap so we called the car rental company to check the car we’d just dropped off as the seat had gone straight in the car and hadn’t been taken back out until we returned to the airport. The car rental company confirmed there was nothing left in the car and checked the courtesy shuttle we had taken to meet Richard from the car rental drop off. Richard then lied and said the seat was a €200 seat which was now unusable. I’ve found the seat brand new for £69.99 in the Uk and €99 euros in Spain. I have also checked with BabyAuto the manufacturers of the seat in question and it is possible to buy a replacement strap rather than a whole new seat. He accused me of not caring about the welfare of my child for using the seat without the strap despite the fact stage 3 doesn’t require it and was generally quite aggressive. He then took a further £91.40 from my bank account despite there being nothing in any communication I’ve had from them about this which is in fact more than the seat in brand new condition is worth let alone a new strap which I still maintain we never had. I feel completely conned and spent the last of my holiday in tears in the airport.
We rented two cars and a car seat for our three year old. Excellent service, all went smoothly. We got a free upgrade. The car seat was rear facing and very clean. Richard helped us pack the car. Highly recommended!
Excellent friendly, meet and greet service, even when our plane to Spain was delayed by an hour.
We ordered a hire car, Maxi Cosi car seat, travel cot and mattress. Hire car was brand new (even got a free upgrade) and the baby equipment was in excellent clean condition.
We went for this service as we didn't want our own baby equipment to be damaged in cargo, wanted to avoid long queues for hire cars (especially with a baby in hot weather) and didn't like the idea of unfair fuel policies.
With totstore the baby equipment was in excellent condition. Maxi Cosi products are high quality and light weight so we knew we weren't getting 'any old car seat' that may have inadequate safety credentials.
We were met at the airport arrivals with our names on a card. Paperwork was handled quickly, and the hire car was brought to the front of the airport. They even loaded our luggage for us and fitted the car seat.
We will definitely recommend to any friends or family travelling to Malaga and will use again if required next time.
We hired a 9 seater vehicle for our weeks holiday in Malaga. My experience was soured by the fact that we expected to get a meet and greet service at the airport -- we followed all the instructions that they sent us to do. However, when we went to the arrivals hall, the person who would have met and greeted us was nowhere to be seen. To make things worse, nobody picked up on the other side of the telephone number for Tots. This was incredibly frustrating when you are with very young kids who are crying and tired and you have paid a premium for this service. The person did eventually turn up 30 minutes late and shrugged his shoulders and said he was tending to another person. This was completely unacceptable. When I told the company about this, I was never given an apology, just excuse that our flight might have been experiencing problems in getting to the airport on time -- the whole point of giving them the flight number was that they can adjust to this! Atleast tell me in some way via email, text etc. Nothing. I will not be using Tots service again. Better to use a reputable company like Helle Holis or the traditional companies. Please also be aware that Tots do not run the car hire themselves -- they outsource it to a third-party (Tony's cars or something); another reason to go with a dedicated company for car hire. Too may points of failure here.
Fantastic service from Malaga airport we received a discount on a cash payment which was a great saving on the rental products we hired. They do except credit cards but we had no problem paying cash. We will definitely use them again.