LOCAL TERMS and CONDITIONS
AGE REQUIREMENTS: The minimum rental age is 21 years depending on vehicle group. The maximum rental age is 80 years depending on vehicle group.
LICENCE REQUIREMENTS: Driver must have held a full valid drive´s license for a least 1 year. International drivers licence is required for non EU citizens.
PAYMENT: Payment by cash or credit card when picking up the vehicle. In normal cases the renter will be asked for a valid credit card in the name of the main driver when picking up the vehicle, but conditions can be accepted by third party travelling in the vehicle if the driver does not have a valid credit card (Management approval required). The following credit card are accepted: Visa and MasterCard only with no extra charge. Only credit/debit cards can be used for security deposits. Debit cards will be checked for process before authorization.
RESERVATIONS WITH TOTS STORE PRODUCTS:
- Once acceptance to the the quotation a Credit/Debit card details will be required for the inclusive package (We normally take these details via a phone call from the number provided on the contract form).
- For Debit cards a 1€ extra fee will be applied immediately to the card to secure the use for payments and security deposits.
- We do NOT take any amounts from Credit cards until you arrive except for special vehicle groups H,I and J9. With no cancellation or prior notice of non-arrival ALL amounts will be retrieved from the card provided.
- NO reservation for vehicles or products will be made until this information is retrieved.
- Payments via cards are made at the exchange rate set via the bank and transactions are completed at currency set with the card.
- Vehicle EXCESS deposits will have up to a 21 day return (Devolution).
- No credit or refund will be given for the unused portion of the rental period.
- No refunds will be obtained with less than 48 hours notice of cancellation (Advice Note:- You can claim these costs with travel insurance and the correct policy if you have in place).
- Refund less administration and bank charges :- With more than 14 days notice of cancellation a minimum of 4.50€ or 10% of order value (whichever the greater).
- Refund less administration and bank charges :- With more than 7 days but less than 14 days notice of cancellation a minimum of 10€ or 30% of order value (whichever the greater).
- Any cancellations with more than 48 hours but less than 7 days notice will incur a minimum of 15€ or 50% of order value (whichever the greater).
- No credit/debit card charges will be refunded.
VEHICLE COLLECTION: Meet and Greet service at Malaga airport. (we meet at the MAIN ARRIVALS HALL so no minibus or long queue).
VEHICLE RETURN: Vehicle must be return at the location, time and dates agreed. To extend the rental period a notice of 24 hours is necessary.
COLLECTION and RETURN IN DIFFERENT LOCATION: Previously and agreed for a extra of 20€ charge, vehicle can delivery or collected along the coast with a maximum of 50 km. from Malaga (AGP).
OUT OF HOURS CHARGES:
For flight arrivals and collection of vehicles between 21:30 and 08:30 hours an extra charge of 18€ will be apply. For cases of late arrival due to flight delay this extra will be also apply.
If you wish to return vehicles before 08:00 hrs there will be a 18€ charge for the parking and collection.
RETURN TIME: Two hours grace period.
BORDER RESTRICTION: Vehicles are permitted with previous notification to enter only to Portugal and Gibraltar.
FUEL POLICY: Vehicle must be return with the same amount. No charge for petrol when collecting the vehicle. No credit or refund for unused fuel.
CAR GROUPS AND MODELS: All bookings are confirmed by group. Vehicles models are show as a example so make and model may be a different. In such case we reserve the right to have a vehicle of similar size and specification.
FINES AND PENALTIES: You are responsible for the cost of any parking fines or other penalties incurred whilst the vehicle is on rent to you. Tow away charges or impounding fees by them. The company will pass the full charge on to you plus any administrative expenses.
ADDITIONAL DRIVERS: The contract is supply with the main driver and a second driver if you wish to add. For any other additional drivers will be charged at 7€ per day, with a minimum 35€.
INCLUDED IN YOUR RENTAL:
- Mileage: Unlimited kilometer / mileage.
- Road Assistance: 24 hours assistance is provide by a main international insurance company.
- Taxes: Your booking includes all local taxes.
- Airport delivery: Free of charge between 08:30 to 21:30hrs.
- Any accident or incident must be reported in 24 hour.
- Full insurance with excess.
- CDW, Theft, Fire, PAI, Third party bodily injures.
NOT INCLUDED IN YOUR RENTAL:
- Inadequate Refueling and costs involved.
- Cleaning or damaged Upholstery. (oils spot, vomits, animals spot, cigarettes burns).
- Damage to tyres, rims and underneath not cover (optional insurance FULL INSURANCE POLICY can be purchase to avoid this).
- Lost or damaged car key.
- Personal Items.
- Damages to interiors.
SPECIAL REQUESTS: (Please request prices for the below, if you require them)
- GPS system navigation
- Excess Waiver
- Full Insurance Policy covering external panels, tyres, rims and undersides to vehicles.
This is a copy of the Terms and Conditions from our car rental supplier and are subject to change without notice. We will do all we can to offer a transparent service and that does not conceal hidden charges.