More reviews for Car rental service at Malaga airport
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We take great pride with the products and car rental service that we offer, providing you with a memory of a stress free holiday. So if you have any doubts with your car rental reservation contact us today and receive a solid quotation with NO hidden charges!
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“We have used Tots Store twice now to hire car seats at Malaga airport when family have been visiting us. On both occasions the seats have been clean and in very good condition. The pick-up and collections have been spot on. Excellent service on both occasions.”
“Very straightforward and quick to organise both car and toy hire. Both e- mail and and phone calls responded to straight away with friendly and helpful advise. Would highly recommend and use again in the future! Many Thanks”
“Excellent and efficient service on arrival. The car and equipment were exactly what we had hired. No one there when we departed but this had been explained on arrival and a quick email was all that was required to confirm the drop off. Will use this company again!!.”
“Does it cost a bit more? Yes. Worth it? Every penny! Met at arrivals, paperwork took 15 mins, taken to the car. Car seats were in already. Luggage in, kids in, off we went. Easy peasy. Went with the full insurance so no need to faff around checking the car first. On return, we dropped the car off and that was it. No need to remove the carseats. Would definitely use again and would recommend to friends/family.”
“I rented a car and two toddler car seats for our holiday in Spain. Everything was perfect from booking to dropping off the car at the end of the holiday. Price was competitive and service excellent. I wouldn't hesitate to use Tots Store again.”
“Just returned from holiday today and wanted to say thank you for arranging the car hire and kids car seats. The service was 100% exactly as promised and on time. I would have no hesitation hiring from you again or recommending you to others. What you see is what you get - unlike many firms operating out of Malaga airport - no rip off’s. I hope you go from strength to strength - you deserve it.”
“Just to say what a great company you are, we rented a car from you 28th march for a week and right from my initial enquiry to returning the car Thurs 4th April we couldn't have asked for better service, you are professional friendly people who made everything so straight forward and stress free. We will definitely recommend you to everyone Thanks again for your great service and good prices.”
“Brilliant service, especially having traveled with a toddler. When we found the right guy at arrivals, we sat down for 10 minutes and went over the details - then the car was ready and waiting with child seat already properly installed. Very friendly. No issues whatsoever, very happy to have found you guys! Thank you and see you again sometime!”
“This is a great hassle free service. Before our arrival the communication was excellent. On arrival we were met by a friendly representative from the hire car company. The process from there couldn't have been more simple. We were out the airport in no time. We opted to have a car seat fitted and it was great to have this already in situ and just leave it in the car afterwards. Great service.”
“We collected the car and were away from the airport within 30mins of collecting our bags. We returned the car no hassles left as instructed and straight into airport It was an excellent service one I could definitely recommend and would use again”
“Fantastic service - easy to book, competitive pricing and a hassle free car collection. Met at the airport exit, walked to our car, kids seats already fitted. A quick demo and some handy directions and away we went in less than 30 minutes. I saw the queues at the mainstream car rental offices and I am so glad we booked through Richard and the team at Tots Store. Brilliant service.”
“Very easy to book online Available to contact once we arrived at Malaga to help locate. Very helpful. When we arrived a little early back to depart from the original agreed time, they promptly collected the seat to allow us to go through to the Departure lounge. Thoroughly recommend using Tots Store for all your Tots needs when travelling with children around the Costa Del Sol! Thank you Tots Store. 5*”
“I would recommend hire both a car and child seat through tots store. Richard was excellent from start to finish meeting us at the airport on collection and return. There were no hidden charges wish was a refreshing change! Many thanks”
“booked the car and the seat in advance of our holiday - having not been abroad with the entire family before on anything other than a package holiday was so relieved when we arrived at the airport - not only was it all stress free, but the personal service all the way thru was second to none ! cars were perfect, all expained well and the car seat for my youngest installed and ready to go, no hassle, no waits, no high pressure sales the chilled water was also a bonus !! got us on the road and to our villa ! thanks ever so much for the great experience”
“We recently used Tots Store for child seat and car hire. We were experiencing problems with car rental companies at Malaga Airport and we were concerned about the quality of car seats they provided. We decided to use the Tots Store car hire service as the car seats were already fitted in the cars for when we arrived and we didn't have to queue with everyone else hiring cars. We were met promptly by Richard and his colleague from the car hire company, Richard had cold bottled water for us all which was very welcome, especially for the little ones. We were taken quickly to the cars which were better models than expected, and the child seats were already fitted and of very good quality. I would have given five stars if the cost had been slightly more competitive, and if we were given a little bit longer to get our bearings once in the cars (we were rushed out of the car park as the parking ticket was about to expire!). But all in all a great service, we were very happy with everything and we will use the service again if we return to Malaga.”
“We travelled to Malaga with our two boys and needed a car with seats and space for our luggage to reach our hotel in Roquetas de Mar. We did get picked up right at the arrival and 10minutes later we did drive off with happy faces and a chilled water bottle. Registration and services at the airport were easy and simple just the way you need them when travelling with kids. Also the pricing is highly competitive once you need child seats, especially if you find out your car has been upgraded to a bmw with no additional cost 😉 Highly recommended and yes I will recommend you to our friends.”
“having recently used the new car hire service with Tots store, i think this is a greta addition to their services. We had previously used them for car seat hire, so we had the utmost confidence that the products would be in great condition and as advertised. The whole process was extremely efficient, no long queues or lengthy rental agreement processes; we were in our car in approx 20 minutes. The cars were in good condition, clean and the other tots store products we hired were installed in the car when we collected. I would not hesitate to use this service again in the future. For a family travelling with children, the convenience, speed and cost of the service is a winning combination.”
“The idea is excellent , provide things that people need at not too inflated price ,but above ALL make it easy to access . This company does that and does it well . Have you ever tried placing hired car seast onto a hire car ( as they are not "allowed "to fit them for you ). In the heat of the day and an unfamilar car seat is the last thing you want at the start of a relaxing holiday with the family ( lets be straight , its nvver going to be relaxing but you might as well make it as pleasurable as you can ). We done for being at Malaga . Its a pity you cant be at Rome , Barcalona, Paris and other places we fly to . Thank you”
“We travelled to Marbella last September with a 3 year old and 3 months old and it was a massive helping hiring all the baby equipment as well as the hire car. Richard was most helpful prior with any question I had and met us at the airport with our car and essential equipment that we needed. This was much quicker than hiring a normal hire car ad we were pretty much straight out the airport saving us time having to go to the basement. We were met later that day at our apartment with the rest of our baby equipment. I would have no doubt or hesitation on using Richard again as it was a smooth process and helps your holiday by being equipped for the children.”
“Good communication from start to finish. Great to get the children's car seats already installed. Staff met us on arrival, took us to the cars nearby and got us off on our way within minutes. We were even upgraded so we had two brand new BMW X1's for the week. Thanks guys - it was the perfect start to our holiday in Spain.”
This was our second time using tot store. The service is Excellent. We were travelling with two kids and a baby. The team was waiting for us at arrivals where they brought us to the car. All car seats were already installed. It made for a stress free experience. I would definitely highly recommend tot store.read more
Excellent service from Tots Store. We have used the car rental and child seat hire a number of times now. It is always first rate, so straightforward and ideal when travelling with children. Thank you!
Horrendous. The experience completely ruined my first holiday with my son. We rented a car seat via this company but not a car as we have preferential rates with another car hire company. Order and pick up of the seat was all relatively straightforward and pleasant but when we returned the seat Richard accused us of having lost a strap from the seat. We hadn’t been using the harness of the seat as my son uses stage 3 configuration so hadn’t checked harness straps. Richard kept insisting we had lost the strap so we called the car rental company to check the car we’d just dropped off as the seat had gone straight in the car and hadn’t been taken back out until we returned to the airport. The car rental company confirmed there was nothing left in the car and checked the courtesy shuttle we had taken to meet Richard from the car rental drop off. Richard then lied and said the seat was a €200 seat which was now unusable. I’ve found the seat brand new for £69.99 in the Uk and €99 euros in Spain. I have also checked with BabyAuto the manufacturers of the seat in question and it is possible to buy a replacement strap rather than a whole new seat. He accused me of not caring about the welfare of my child for using the seat without the strap despite the fact stage 3 doesn’t require it and was generally quite aggressive. He then took a further £91.40 from my bank account despite there being nothing in any communication I’ve had from them about this which is in fact more than the seat in brand new condition is worth let alone a new strap which I still maintain we never had. I feel completely conned and spent the last of my holiday in tears in the airport.
We rented two cars and a car seat for our three year old. Excellent service, all went smoothly. We got a free upgrade. The car seat was rear facing and very clean. Richard helped us pack the car. Highly recommended!
Excellent friendly, meet and greet service, even when our plane to Spain was delayed by an hour.
We ordered a hire car, Maxi Cosi car seat, travel cot and mattress. Hire car was brand new (even got a free upgrade) and the baby equipment was in excellent clean condition.
We went for this service as we didn't want our own baby equipment to be damaged in cargo, wanted to avoid long queues for hire cars (especially with a baby in hot weather) and didn't like the idea of unfair fuel policies.
With totstore the baby equipment was in excellent condition. Maxi Cosi products are high quality and light weight so we knew we weren't getting 'any old car seat' that may have inadequate safety credentials.
We were met at the airport arrivals with our names on a card. Paperwork was handled quickly, and the hire car was brought to the front of the airport. They even loaded our luggage for us and fitted the car seat.
We will definitely recommend to any friends or family travelling to Malaga and will use again if required next time.
We hired a 9 seater vehicle for our weeks holiday in Malaga. My experience was soured by the fact that we expected to get a meet and greet service at the airport -- we followed all the instructions that they sent us to do. However, when we went to the arrivals hall, the person who would have met and greeted us was nowhere to be seen. To make things worse, nobody picked up on the other side of the telephone number for Tots. This was incredibly frustrating when you are with very young kids who are crying and tired and you have paid a premium for this service. The person did eventually turn up 30 minutes late and shrugged his shoulders and said he was tending to another person. This was completely unacceptable. When I told the company about this, I was never given an apology, just excuse that our flight might have been experiencing problems in getting to the airport on time -- the whole point of giving them the flight number was that they can adjust to this! Atleast tell me in some way via email, text etc. Nothing. I will not be using Tots service again. Better to use a reputable company like Helle Holis or the traditional companies. Please also be aware that Tots do not run the car hire themselves -- they outsource it to a third-party (Tony's cars or something); another reason to go with a dedicated company for car hire. Too may points of failure here.
Fantastic service from Malaga airport we received a discount on a cash payment which was a great saving on the rental products we hired. They do except credit cards but we had no problem paying cash. We will definitely use them again.