Returns

Product return information

We will make all the necessary arrangements for you to be meet at the airport at the time specified for your returns of products. For any reason that you can not meet at that time you will need to contact us via the numbers provided.

Hotline N° (+34) 608 505 445

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(+34) 687300077

Thank you for your co-operation.
Tots Store team

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Tots Store Malaga

5.0

Based on 66 reviews

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Jodie Peirce

21:14 08 Jun 23

Fantastic service, friendly, and speak very good English! I needed a child's car seat at very short... notice, and Tots Store went above and beyond to help me....I 100% recommend them if you need anything for your little ones!!read more

Marion Dubois Giroudon

15:45 05 May 22

We were in Malaga for a week with our 6 month old twins. We rented a car with Tots Store, with 2... cosys and isofix bases, and a baby cot. First, the car rental was so much cheaper than anything else we could find online ! We needed a big trunk as we always have a double stroller, and the car we got was exactly the car we selected. Secondly, we were able to indicate what type of baby seats we wanted (on all the rental websites, you can't select if you want a regular one or a cosy). And third, when we arrived, the cosies were installed, we only had to put the babies in it and Richard showed us how to lock them, and the baby cot + sheet / mattress / blanket, were in the trunk. When we returned the car, Richard kindly took care of unloading the car and putting our stuff on a caddie while we were taking care of the babies. Totally recommend ! Cheap, easy and kind, thanks Richard from making our first trip as a family so much easier !read more

Daan Devos

19:35 20 Apr 22

We rented a car, two child seats and a travel cot for our two week holiday in Spain. Communication... is excellent. Prices are very reasonable. When our plane landed at Malaga airport, we collected our luggage and walked to the meeting point where they were waiting for us. 15 minutes later we were already on the road. Would definitely use this service again.read more

Annette Raaschou

08:30 22 Oct 19

EXCELLENT 5 star serveice. I highly recommend Tots Store. First time we rented from them for our... grandchild. Will definately do it again. It is so easy😊read more

Linda Jordan

07:25 17 Sep 19

This was our second time using tot store. The service is Excellent. We were travelling with two... kids and a baby. The team was waiting for us at arrivals where they brought us to the car. All car seats were already installed. It made for a stress free experience. I would definitely highly recommend tot store.read more

Becky Pugh

07:10 07 Sep 19

Great service. Made travelling with a toddler so much easier. They were so friendly and helpful. I... would recommend the service to anyone travelling with children 😊read more

Maria Doyle

10:27 08 Aug 19

When we arrived at the airport, delayed, with a baby and a 3 year old, Tots Store were right there... waiting for us. No hazzle, no lines and in no time we were headed for the car. They even took our luggage. The car was super nice, the baby car seats already seated correctly and they helped us fit the luggage in the car. Super smooth! The drop off was even faster. Just drive in to the express parking, right in front of departures and leave the car there. They even got us our luggage carts. By the time our travel company (who rented from another company) arrived at departures we were already checked in and ready to board. Amazing service, super smooth rental experience and fantastic that they do think about child safety first! If we come back to Malaga there is no other place to rent the car from....so said our travel company as well. 😁 Thank you Tots store!read more

Hussein Attar

10:22 23 Jul 19

They were convenient, flexible and fast. I took two car seats from them instead of the car rental... place and it was a good experience overallread more

Sarah Jowitt

16:43 20 Jul 19

So easy and excellent service! ⭐️

Leisha Drake

06:10 18 Jul 19

I can’t recommend them enough. Came across the car hire service by chance when I was considering a... pram hire. I’m so glad I found this company before booking with another car hire firm. Excellent, reliable and honest service from Tots store. We hired a car and infant car seat. Great communication for quote and to arrange hire. Representative to meet us at arrivals for swift pick up. Brand new BMW and car seat already installed. Absolutely no hidden fees and great value for money. The only negative would be that it would have been extremely helpful to have had a quick introduction to some of the basics, like how to switch on headlights (especially arriving at night) and who to look out for at drop off. We had to go looking for Tony’s carhire who the car was hired from. However these are very minor in the overall service from this company. If we ever travel via Malaga airport again we would definitely use this company.read more

Tori Rutherford

10:10 26 Jun 19

5*service from Richard and the team. Takes the stress out of flying with children. Safe, clean and... easy to use car seats ready to go in a lovely clean car. Very easy and top class service. highly recommend if travelling with kids!read more

Jana Tõkman

16:44 10 Jun 19

Such a great service! We rented a car seat and travel bed - everything was clean and in excellent... condition, car seat was correctly installed into our car. Very quick and reliable service, will definitely use again! :)read more

Claire McMahon

05:11 14 May 19

We hired car seats, bath seat and a box of toys and they were all excellent. The car seats were... practically brand new and were all fitted in our hire car when we arrived. The toys were great for our baby. Would definitely recommend!read more

Lisa Berg

11:36 09 Apr 19

They have a perfect service!

Morten Skøtt Thomsen

21:06 21 Nov 18

Great service. They do exactly what they promise, which is to make it easy to rent a car with... accessories for children. Everything was ready when we arrived and we could take off faster than I have ever done with a rental car.
I will definitely use Tots Store again!read more

Victoria Louise

14:17 17 Sep 18

Richard was so professional and prompt to work with. The seats were in excellent condition and the... service was second too none. It's the second time I've used them and will for sure be back.read more

Matthew Thomas

20:32 05 Sep 18

Great service, really good quality and condition of child seats. Also much less hassle than... booking hire car with one of the big firms (although it take a few weeks for our damage deposit to be returned).

Would definitely use again though!!read more

Michelle Connors

18:57 23 Aug 18

Great service again this yr for us. We requested the car seat to be dropped off at our apartment... reception and it was ready and waiting for us when we arrived. The car seat was in pristine condition and looked brand new which I liked as I’m a bit of a clean freak! Will use again nxt yearread more

Kate Thomas

17:15 20 Aug 18

We used Tots Store to rent a car at Malaga airport last week. The service was brilliant! No waiting... around, clean car and baby car seats already fixed in place. Made the whole experience so much easier. Would definitely recommend 👍🏻read more

Robby Moerman

08:09 20 Aug 18

Excellent service and very good materials. Used them my last 2 holidays, this year I'll use it... again :)read more

Martin Davies

16:22 12 Aug 18

Good service, on time. Good condition car seat.

Michala Olsen

21:51 05 Jul 18

Their service was and is amazing. I feel like 5 stars is not enough!! Thank you for all you help!

Thomas Doogan

08:28 11 Jun 18

Excellent service by the guys and gals at Tots Store.
Richard met us promptly on arrival and... the lovely lady was waiting to pick up the car seats on return even we were 40 minutes early.
Thanks for helping make our holiday great!read more

Jessie LN

09:43 26 Apr 18

Professional service and very helpful, friendly staff. Very pleased with the stroller/buggy we... hired. Saved us a lot of hassle! Thank you!read more

Mizzy Lees

20:41 05 Oct 17

Fantastic service! Super easy to organise, super easy to collect and drop off, and the car seats... are fitted, ready and waiting for you, which is so much easier than trying to fir them yourself.read more

Jason Myler

17:04 02 Oct 17

Car hire - with child seats Aug 2017: couldn't have asked for a better, complete service. From our... initial enquiry through to pick up and return, the service was efficient, professional but friendly. Whilst everyone else was queuing and arguing excesses, we were met on arrival, walked to car (excellent condition), car seats already fitted and we were on our way within 15mins. Definitely worth paying more for this fantastic company.read more

Zena ORiordan

17:51 01 Aug 17

Highly recommend this company. Transparent , flexible and very professional. Take the stress... TOTALLY out of travelling with children. The car hire collection is easy and the car seats perfect.read more

Malin Olsson

08:37 08 Jul 17

We just got back from a week at Malaga. We needed a stroller for the little toddler I our family... and search the Web and found Tots Store. I was amazed with everything they had to offer. Wow! Fantastic service from Richard who called me up the day before to give information about were I could find the stroller. Brilliant �
Our son loved the stroller and didn't want to return it when the week had passed.
Thank you Tots Store for giving us a fantastic vacation without stress. We will definitely use you again in the future �read more

Mike Moore

13:16 05 Jul 17

This is an amazing service that I would highly recommend. We arrived in Malaga on a very hot... evening with two very tired children. We were met in Arrivals by Richard who took us (helping with the luggage) to the car park where the rental car and agent were waiting. He even had chilled water for us! Amazing customer service, very good quality car and car seats, no hidden costs.read more

Chalang Yunus-Sema

12:03 04 Jul 17

Great service all around! Good communication and very decent rates!!

Paul Stevens

18:24 24 Jun 17

Great personal service both side of our trip

Finn K Jensen

08:52 13 Jun 17

Easy booking, everything as expected(hoped for) and a fair price. I'll defently use this service... again :-)read more

Chris Stott

06:02 12 Jun 17

First time using this service and we were really pleased we did - made arriving with a baby far... less hassle. We were met at Arrivals and taken to our car which had the toys and car seat we hired in it and we were away. Drop off was also smooth and easy. Nice guys that met us and just a far easier experience than we've had before hiring cars. Have already recommended to friends and will use when we are back.read more

Kate Madden

17:57 09 Jun 17

We were so impressed with this service. We paid exactly what we were quoted, two people met us in... the airport on arrival, help was given to load up the car with all of our luggage to help us get on our way faster, baby equipment was all good quality and what we asked for. On return there was someone waiting to receive the car in the same spot and we had dropped it off and were on our way again within minutes. Would definitely avail of this service again and highly recommend.read more

Kerry Eustace

17:07 09 Jun 17

Couldn't recommend Tots Store enough. Have travelled to Spain with our now 1 year old son 3 times... and used Tots Store all 3 times for his buggy and car seat. It makes travelling so much easier. Great communication with Sarah via email and easy collection with Richard. A great service.read more

Rob Aherne

08:07 07 Jun 17

First class service, great equipment and nice people - so much less aggro than using an airport car... hire firm. I would recommend for baby equipment and I am keen to try out car hire with them next time as the latter is always the worst bit of our holidays in Marbella!read more

Sarah Macfarlane

15:56 22 May 17

Jo Burton

14:34 02 May 17

We travel to Spain every year and have used Tots Store many times to hire baby equipment and they... have always been excellent! Last year we also booked two cars and were blown away by the great service. Organising the rental was simple, the car and car seat were both brand new and wonderfully clean and the handover at Malaga airport was so quick and easy, which makes all the difference when you have 2 tired kids in tow!! I would highly recommend Tots Store for car and equipment rental, they are an absolute pleasure to deal with and I am about to book with them again for this summer �read more

Suz Anne

20:11 28 Apr 17

Thank you so much for this incredible service and nice staff, especially Rick ! We rent a stroller... with car seat in march as we wanted to travel trough Malaga stressless and everything - from back home by planing & reserving till delivery & pick up went pretty good. I can highly recommend this service if you don't want to travel with your own stroller (which mean extra luggage ) - no doubt we will do it again !read more

Stephanie Reynard

11:01 27 Apr 17

Excellent company! Completely hassle free and fantastic vehicle provided! Would recommend this... company to everyone needing to hire a car from malaga airport! Thank you for making, what I thought would be hard work, completely stress free.read more

Lauren Purvis

09:28 16 Apr 17

We have just returned from Spain yesterday and hired a car seat from tots store. We didn't actually... meet any of the staff but I had a phone call a day or so before we left to explain about where we would collect the car seat from etc which was helpful :) and speaking to them online was no trouble at all if I had any questions!
As for the seat it was a great car seat, well padded and very clean!
Would definitely recommend to anyone and would 100% use again.
Thankyou for a great service :)read more

Tóth András

20:04 09 Dec 16

We flew to Malaga a few weeks ago: 3 kids and parents. I needed a spacious car with booster seats... and I dis not want to stand in line at a desk or wait for a shuttle to pick up a vehicle. Tots Store checked all boxes: a guy waiting for us at the airport, quick handoff, everything prepared. I got a Fiat Dobló with low mileage and in great condition, totally satisfied our needs. At departure, handoff was again hassle-free! Richard and crew, thanks for making our trip a lot less stressful!!! oh, and very good prices!read more

Rafał Ku

09:16 22 Oct 16

We've hired 2 cars with baby seats and everything was smooth and quick. Guys were waiting for us at... arrival, we just sign the papers and cars were waiting at the exit from airport already armed with babyseats.
Also no issues with returning the cars - quick and easy at airport entrance.

Excellent service. No hidden costs, no unnecessary discussions, just excellent.

Thank you Tots and good luck!read more

Ville Hirvonen

17:05 18 Oct 16

Excellent and personal service. No waiting on the rental companys desk because we met companys... representative at the arrivals hall. He made paper work with us and showed us the car which included two booster seats. Also returning the car was easy, we just left it on the departure parking where we met companys team.read more

Jaana Reinikainen

13:03 18 Oct 16

We rented 2 seats and baby caridge. Price was good and items was in good condition. Exellent... service. I strongly recommend tots store!read more

Issy Hickmott

08:57 15 Sep 16

We used Totstore to hire 2 cars and 4 car seats, I cannot recommend this service enough. We... arrived at Malaga airport, walked through to arrivals, were greeted in person by the car hire company and a member of the Totstore team. We then walked through to a seat and completed the car hire paperwork, which had no unexpected charges, and were escorted to our cars sitting right out front the airport with the clean, branded car seats already fitted. We were helped with our luggage, checked we alright and then sent on our way (returning the cars was just as easy) No queuing or waiting around, after leaving home at 3am that morning with a baby and 3 small children this is exactly the kind of quick and friendly service we needed, thank you Totstore! We wouldn't hesitate to use you again.read more

Neil Seyforth

09:03 14 Sep 16

Used Tots Store for the 2nd time recently, but this time with car hire too. Excellent service, the... car seats and swimming pool kit we ordered were already in the car and the hand over was very quick and easy! No standing in a queue and having to argue about hidden charges for damage waiver! Will definitely be using next time! Thanks very much!read more

Vikki Hargate

17:14 13 Sep 16

Absolutely fantastic service, met at the airport, no ques, car seats already in the car. Easy drop... off back at the airport. Would highly recommend.read more

Dawn Wilson

18:28 10 Aug 16

We used tots store for car hire and hired two car seats, together with some other baby stuff. ... Arrangements by email were quick and efficient. We got through arrivals really quickly and the rep was there waiting, took us to the car which was parked across the road from arrivals. Went through the paperwork without delay and we were on our way. We suffered a puncture half way through, phoned and they told us where to go and picked up the bill. Coming back to the airport the airport traffic was horrendous but the rep was waiting for us and turnover was quick and efficient. We will definitely use Tots Store and the car hire again, no question.read more

Kristina Nergård

12:06 28 Jul 16

I used Tots store just recently,renting two isofix carseats and a bed, and I must say I am... extremely happy with the service. They delivered the equipment, and gave a proper instruction on how to fix the carseats in the car. They are very flexible to your needs about delivery and pickup time. They even came to another location than first indicated to pick it up when the renting period was over. That I call service!! Most important, the equipment was in good conditions and clean.I was skeptical to give my credit card details, as they needed it to reserve a deposit, but these people you can trust. I will without a doubt use them again. Thank you Tots Store :)read more

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