We have to write and inform you of the disgraceful behavior associated by the car rental companies regarding child car seats. This is not the first occasion that we Tots Store have been faced with the unacceptable situation of a client being stranded at the airport with NO car seat for their infant when booking via a car rental company.
It all starts with the online booking of your car rental for your holiday, whether you have chosen the company by choice or even followed links offered by the holiday and airline companies. You have to realize that the child car seats are not part of your contract of your car. The rental company have to supply you with the car you book or upgrade you if that vehicle is not available on collection, but your baby seat is only a provisional requirement at this stage! Upon your arrival to collect your vehicle and there is no seat available the car rental company will take no responsibility.
Again we have just witnessed the Walker family used Jet2 airline link to book a rental car with a well-known car rental company within Malaga airport. Once at the desk to pay for the car and collect the baby seat informed that no seat was available as it was probably released to another client before them, who had arrived with no child car seat. The reason behind this is that if you turn up at a car rental company desk with no car seat and there is one waiting, they will provide you with the next seat even if it’s for another reservation. This way they can charge their own ADR (At Desk Rate) which is normally much higher than an online price, better for the car rental company.
We were then contacted via information at the airport and now have a family with a rental car at the airport with NO child car seat and it’s totally illegal to travel in the vehicle with that child in no safety seat! Yes we did manage to deal with this problem late on a Saturday evening and supply the family with an emergency child car seat until we could sort the problem next morning.
Unfortunately we do not have an endless supply of child car seats to supply these big company mistakes at short notice. We are not based in the airport but do supply to the airport with a 100% success rate with the clients that use our services. Whether you choose to rent just products from us or use our linked car rental service with an impeccable 5 star review, we will always treat you as people NOT numbers!
Your holiday is a vital period of the year for the whole family and if you don’t want to gamble on the outcome you may want to start with us first!